Dispute Resolution

If you wish to make a complaint, you can do so directly on the official Portuguese electronic complaints book platform, reachable from the footer of this site.

The complaint is submitted on the official platform, not on this website.

In the event of a consumer dispute, the consumer may turn to the competent alternative consumer dispute resolution entity, under Portuguese Law no. 144/2015 of 8 September.

In consumer disputes whose value does not exceed the jurisdictional limit of the first-instance courts, the consumer may choose to submit the dispute to arbitration at a legally authorised consumer arbitration centre, under Article 14 of Portuguese Law no. 24/96 of 31 July.

The official list of alternative consumer dispute resolution entities is maintained by the Portuguese Directorate-General for Consumer Affairs.

The competent entity will be named on this page once confirmed.

Further information about consumer rights and about alternative dispute resolution entities is available from the Portuguese Directorate-General for Consumer Affairs (Direção-Geral do Consumidor).